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Ravi Kumar is running a classic services-firm playbook: rewrap a 20-year enterprise relationship in an AI narrative, and this Travelport extension is a textbook example. 'AI-native platform' is a bold label for what is essentially a consulting engagement — the real test is whether agentic systems actually replace legacy travel-retail workflows or this becomes rebranded modernization work.… more
That said, travel is a genuinely good testbed: high transaction volumes, dynamic pricing, fragmented distribution channels where AI could show measurable ROI. Expect more such 'AI Builder' announcements as Cognizant and its rivals race to prove legacy IT firms are AI companies now.
We’re extending our 20-year partnership with @Travelport with a shared ambition to build an AI-native platform for global travel retail. Through our AI Builder approach, we’ll apply AI at scale across Travelport’s technology, operations and customer experiences @Cognizant
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